RETURN & REFUND

​​​

Please carefully inspect your merchandise immediately upon delivery, as all complaints or issues must be submitted within (3) three business days of tracking showing the product is delivered. We are unable to continue handling complaints or condition issues for an order after resolving the initial complaint and will not provide further refunds.

Return Eligibility

If you feel that your order is eligible for a return or refund based on our Return Policy, please submit your request within three (3) business days of receiving your shipment to be eligible for a refund. You may submit this via email at shopaholicboutiquellc@gmail.com . Items approved for return must be returned to us in the same condition in which they were received, using the shipping label provided by our team. Items that have been laundered or had tags removed will not be eligible for a refund. Please allow 5-7 business days for your return to be inspected and processed at our warehouse before a refund is issued to your original payment method.

​​

Out of Policy and “Refused/Return to Sender” Returns

A restocking fee of at least 20% will apply to orders returned to our warehouse that are outside of our return policy. We are not obligated to provide cash refunds for these returns at this time. Store credit may be the only form of refund for returns that have not received approval from a team member.

​

Return to Sender

If an order is shipped back to us marked "Return to Sender," outbound shipping costs will be the responsibility of the customer.

​

Initiating a Return

To initiate a return, please contact us at shopaholicboutiquellc@gmail.com or through our website. Provide your order information, including the order number, reason for the return, and photos of any issues, and our team will email you the process.

We value your feedback and are dedicated to providing a smooth return experience. If you have any questions or concerns, please contact our customer service team. 

Chargebacks

Chargebacks initiated on a purchase that is currently undergoing a return, exchange, or refund will suspend the return process and place the order into negotiation between our company and your financial institution. This process may take up to 60 days for a resolution through the customer's financial institution, and Shopaholic Mobile Boutique has no control over this timeline. Even if you have returned your order to our warehouse, we are unable to finalize a refund while a chargeback is pending.If a chargeback is submitted at any point during the return procedure, our team will email the customer once to request that the chargeback be dropped so that Shopaholic Mobile Boutique can continue the return process. If Shopaholic Mobile Boutique does not receive a response from the customer within three (3) business days, we will respond to the chargeback through the financial institution with supporting documentation.

 

CONDITION GUIDELINES

We do not offer returns or refunds for issues that was noted in Item Description such as :

• Dust

• Wrinkles

• Deodorant Marks

• Slight Makeup Smudges

• Light pulls on delicate fabric

• Missing buttons

• Missing hygienic liners on swimsuits

• Missing belts, drawstrings or accessories

• Attached security sensors

• Lack of tags (size, price, and care), unless otherwise promised in the listing

• Ratio of new with tags to new without tags 

• Personal discretion of high-end vs low-end brands or resale value

• Holes/tears along seam that are less than 2 inches

• NWOT clothing stains that can be washed

• Manufacturer details (intentional pilling, intentional rips, stains, etc.) that will be explained in the item description listing

• Bodysuits, lingerie, underwear, jewelry, accessories, cosmetics, pet products, clearance items and any other final sale items for which return is noted as not being supported on the product page

•  Free gifts.

• Customized items. In addition, order cancellation for customized items is not supported.

​

Final Sale items, such as our "Nobody's Perfect" Collection, Next to New/ Gently Used are not eligible for returns, refunds, replacements, or exchanges. Please read these product descriptions thoroughly before making a purchase.

​

SALES, PRICE MATCH & ADJUST

We do not offer price matching or adjustments to existing orders placed.

​

SHIPPING

Shopaholic Mobile Boutique is dedicated to processing and dispatching all orders promptly, and most Orders are shipped within 4-7 business days unless otherwise noted .

Please note that we aim to ship your order within a reasonable timeframe. However, if an order is delayed in fulfillment, we do not accept order cancellations.  This policy ensures that we can efficiently manage and fulfill all orders. We are here to provide you with the best customer service! Thank you for shopping with us.